Review your membership first. Account deletion is permanent, while cancelling renewal is a separate action. The app’s Settings screen provides the self-service deletion flow.
Before you close your account
- Review your subscription.Check your plan in My Account and cancel any active renewal before deleting your account.
- Open your account in the app.If you use the current app preview, sign in and open Settings.
- Choose Delete account.Review the deletion information and the account you are signed into.
- Confirm permanent deletion.Complete the app’s confirmation step. Keep the confirmation for your records.
Deletion is permanent. Review or export the information you need before confirming. Deleting an account does not replace the separate renewal-cancellation step.
Information covered by deletion
- Your Financa authentication record and profile.
- Financial records, budgets and goals associated with your account.
- Associated receipt/media data and family-group membership or ownership records handled by the deletion flow.
Some payment-provider or operational records may be retained under the requirements that apply to them. Contact support if you need clarification about a particular record.
If you cannot access the app
Send a deletion request from the email you use for Financa. Include the account email and say that you want the account deleted. Support may need to verify that the account belongs to you.
The button below opens a draft in your email app so you can review and send the request yourself.
Draft a deletion request ↗Membership and payments
Review renewal in My Account. If you have an existing subscription with an external payment provider, confirm cancellation in that provider’s account as well.
For help with a subscription or deletion request, contact support@financa.live.